In the fast-paced digital landscapes of the architecture, engineering, construction (AEC) and manufacturing industries, ensuring that your organization extracts maximum value from its training investments is more crucial than ever.
At Global eTraining, our Customer Success program is designed to be more than just a support service; it’s a strategic partnership that drives technology adoption, optimizes training implementation to align with organizational needs and measures success through data-driven insights.
A Partnership-Driven Approach to Training
Our Customer Success team acts as a strategic ally, dedicated to aligning your training program with your project and business objectives. This partnership-driven approach empowers both Learning & Development (L&D) and Technology teams to meet their respective goals, ensuring that training initiatives are seamlessly integrated into your organizational framework.
The Importance of Personalized Customer Success
Personalized customer success is not just a luxury; it’s a necessity in today’s competitive environment. According to industry studies, companies that experience personalized support see a 50% faster adoption rate of new technologies. By tailoring our approach to meet your specific needs, we help you achieve higher engagement rates and a more significant return on investment.
Introducing the GeT Onboard Customer Success Program
Built on the foundation of long-term partnerships, our GeT Onboard program provides personalized support to help you achieve your unique training and business goals. From implementation to adoption, our dedicated Customer Success Managers and Technical Specialists work closely with your team at every step of the way.
Key Features of the GeT Onboard Program
- Strategic Collaboration: Engage with key stakeholders, managers and learners to tailor training programs that meet specific organizational needs.
- Personalized Onboarding and Implementation: Benefit from customized plans that ensure a smooth transition and effective integration of training programs.
- Ongoing Support and Analytics: Regular business reviews, coupled with performance analytics, provide insights and guidance to optimize training adoption and ROI.
A Proven Track Record of Success
With over 16 years of global success, our onboarding and Customer Success program is a tried-and-true roadmap for implementing and sustaining effective eTraining programs. Our team of dedicated support specialists brings the experience, tools and best practices necessary to customize and optimize your eTraining initiatives.
Your Dedicated Support Team
At Global eTraining, our dedicated support staff are the backbone of our Customer Success program, acting as an extension of your team and ensuring that your organization receives the personalized assistance needed to thrive. Here’s how each member of the team contributes to your success:
- Account Manager: Stay informed about the latest GeT products, courses, features and promotions. Receive tailored recommendations that align with your corporate goals and budget.
- Customer Success Manager: Ensure a seamless onboarding process, achieve your team’s unique training goals, and receive optimization recommendations through detailed reporting and analytics.
- Technical Specialist: Access live demos, troubleshoot issues and receive technical support to ensure your team’s success.
Global eTraining’s Customer Success program is more than just a support service; it’s a strategic partnership that empowers your organization to achieve its training and technology goals. By aligning with your unique needs and leveraging our proven success model, we help to ensure that your investment in training translates into tangible business outcomes. With personalized customer success at the core, we help you drive engagement, satisfaction and ultimately, results. For us, your success is our success.
Click here to book a meeting and learn more about how Global eTraining can act as a strategic extension of your team, and transform your organization’s learning and technology adoption today.